Terms of service

TERMS OF SERVICE

Last updated: 23 September 2026

Welcome to Loxveern.

These Terms of Service (“Terms”) govern your use of Loxveern.store (the “Website”) and any purchase you make through the Website.

Throughout these Terms, “Loxveern”, “we”, “us” and “our” refer to the trader operating Loxveern.store.

“You”, “your” and “customer” refer to any person who accesses the Website or purchases goods from us.

Please read these Terms carefully before using the Website or placing an order.

By placing an order with us, you agree to these Terms. Nothing in these Terms affects any statutory rights that you have under applicable United Kingdom consumer law.

1. ABOUT LOXVEERN

Loxveern is an online retailer specialising in men's fashion and related products.

Our details are:

Trading name: Loxveern

You may contact us regarding an order, product, complaint or other matter at:

support@Loxveern.store

2. SCOPE OF THESE TERMS

These Terms apply to:

  • Your use of Loxveern.store;

  • Purchases made through the Website;

  • Communications relating to those purchases;

  • Customer accounts, where available;

  • Reviews and other content submitted through our Website; and

  • Any services directly connected with purchases from Loxveern.

Additional policies may also apply, including our:

  • Return & Refund Policy;

  • Shipping Policy;

  • Privacy Policy;

  • Cookie Policy; and

  • Any specific promotional terms displayed at the time of an offer.

These policies should be read together with these Terms.

Where mandatory consumer law provides greater protection than these Terms, the mandatory legal protection will apply.

3. USING OUR WEBSITE

You may use our Website only for lawful purposes.

You must not:

  • Use the Website fraudulently or unlawfully;

  • Attempt to gain unauthorised access to the Website, servers or systems;

  • Introduce viruses, malware or harmful code;

  • Interfere with the operation or security of the Website;

  • Use automated systems to scrape or collect Website content without permission;

  • Impersonate another person;

  • Provide deliberately false or misleading information;

  • Use the Website in a way that infringes another person's rights; or

  • Use our content or intellectual property commercially without our permission.

We may restrict access to the Website where reasonably necessary for security, maintenance, legal compliance or prevention of misuse.

4. PRODUCT INFORMATION

We take reasonable care to ensure that product descriptions, photographs, measurements, materials, colours and other information displayed on the Website are accurate.

However, colours may appear slightly different depending on:

  • Your screen;

  • Device settings;

  • Lighting;

  • Photography; or

  • Manufacturing variations that do not materially change the product.

Any such variation does not permit us to supply a product that is materially different from its description.

Product images are for illustration purposes and must be considered together with the written product description.

Nothing in this section limits your legal right to receive goods that are:

  • Of satisfactory quality;

  • Fit for their intended purpose; and

  • As described.

5. PRODUCT AVAILABILITY

All products are subject to availability.

Placing a product in your basket does not reserve that product.

If a product becomes unavailable after you place an order, we will inform you as soon as reasonably possible.

If we cannot fulfil your order, we will cancel the affected item and refund any amount you have paid for it.

We will not substitute another product without your agreement.

6. PRICES

Prices displayed on Loxveern.store will normally be shown in Pounds Sterling (GBP / £) for customers shopping in the United Kingdom.

The total price payable will be clearly displayed before you place your order.

Where required, prices will include applicable taxes.

Any mandatory fees or charges that can reasonably be calculated in advance will be included in, or clearly presented as part of, the total price before you commit to the purchase.

Delivery charges, where applicable, will be clearly disclosed before the order is placed.

We will not intentionally introduce unavoidable mandatory charges only at the final stages of checkout after presenting a misleading lower headline price.

7. PRICING ERRORS

Despite our reasonable efforts, pricing errors may occasionally occur.

If we discover an obvious and genuine pricing error before an order has been accepted, we may contact you and ask whether you wish to purchase the item at the correct price.

You are not required to accept the corrected price.

If you do not wish to proceed, or we cannot contact you, we may cancel the affected order before acceptance and refund any payment already taken.

We will not retrospectively increase the price of an order after a binding contract has been formed unless you expressly agree or applicable law permits it.

8. PROMOTIONS AND DISCOUNTS

From time to time, Loxveern may offer:

  • Discount codes;

  • Seasonal sales;

  • Multi-buy offers;

  • Gifts with purchase;

  • Limited promotions; or

  • Other promotional campaigns.

Any specific conditions that apply to a promotion will be displayed clearly with the offer.

Promotional terms will not restrict statutory consumer rights.

We will not use misleading information about:

  • Discounts;

  • Previous prices;

  • Availability;

  • Stock levels;

  • Promotional deadlines; or

  • The nature of an offer.

Where a promotion has a genuine closing date or limited availability, this will be stated clearly.

9. DISCOUNT CODES

Unless otherwise stated:

  • Discount codes cannot be exchanged for cash;

  • Only one discount code may be used per order;

  • Codes must be entered before the order is completed;

  • Codes may apply only to specified products or collections; and

  • A discount code may have legitimate eligibility conditions or an expiry date.

We may refuse or cancel the use of a promotional code where there is reasonable evidence of fraud, misuse or a technical error.

This does not affect any contract already lawfully formed unless cancellation is permitted by law.

10. PLACING AN ORDER

Our checkout process allows you to review your order before submitting it.

Before placing an order, you should check:

  • The products selected;

  • Sizes;

  • Colours;

  • Quantities;

  • Delivery address;

  • Billing information;

  • Delivery option; and

  • Total price.

You will have an opportunity to correct errors before completing your order.

The Website will clearly indicate when clicking the final checkout button creates an obligation to pay.

The language offered for contracts through Loxveern.store is English, unless we expressly state otherwise.

11. ORDER ACKNOWLEDGEMENT AND CONTRACT FORMATION

After you place an order, we will normally send you an email acknowledging receipt of your order.

An acknowledgement of receipt does not necessarily mean that we have accepted your order.

Unless we expressly state otherwise during checkout, your order constitutes an offer to purchase the goods.

A binding sales contract is formed when we send you confirmation that your order has been accepted or dispatched.

If we cannot accept your order, we will inform you and refund any amount already taken in relation to the rejected order.

A copy or confirmation of your contractual information will be provided electronically, such as by email, in a format that you can retain.

12. REASONS WE MAY DECLINE AN ORDER

We may decline an order before acceptance for legitimate reasons, including where:

  • A product is unavailable;

  • Payment cannot be authorised;

  • We reasonably suspect fraud or unauthorised payment;

  • There is an obvious pricing or product information error;

  • Delivery restrictions prevent us from supplying the goods;

  • The order violates a legal requirement; or

  • An applicable purchase restriction disclosed before checkout has been exceeded.

We will not decline orders on unlawful discriminatory grounds.

Where payment has already been taken for an order that we do not accept, it will be refunded.

13. PAYMENT

Available payment methods will be displayed during checkout.

By providing payment information, you confirm that:

  • The information is accurate;

  • You are authorised to use the payment method; and

  • We may request payment for the amount shown at checkout.

Your payment may be processed by an independent payment service provider.

We do not guarantee that every payment method will always be available.

Any optional additional payment must be actively selected or agreed to by you. We will not rely on pre-selected optional charges where express consent is required.

14. SECURITY CHECKS

To protect customers and our business against fraud, certain orders may be subject to reasonable verification or security checks.

We may ask for additional information where reasonably necessary to:

  • Confirm an order;

  • Confirm payment authorisation;

  • Prevent fraud; or

  • Comply with law.

We will process personal information used for these purposes in accordance with our Privacy Policy and applicable data protection law.

15. DELIVERY

Available delivery options and applicable delivery charges will be displayed before you complete your order.

We will provide information about estimated delivery arrangements during checkout or in the relevant Shipping Policy.

Unless another delivery period has been agreed with you, goods will be delivered within the period required by applicable consumer law.

If no different delivery period has been agreed, UK consumer law generally requires delivery without undue delay and within 30 days of the contract being made.

Delivery estimates are estimates unless we expressly agree that a particular delivery date is essential.

16. DELIVERY DELAYS

If a delivery is delayed, please contact:

support@Loxveern.store

Where we fail to deliver within an agreed timeframe, you may have legal rights including, depending on the circumstances:

  • Requesting delivery within an additional appropriate period;

  • Cancelling the contract if delivery remains outstanding;

  • Cancelling immediately where delivery by a particular date was essential and the applicable legal requirements are satisfied; and

  • Receiving reimbursement where the contract is lawfully terminated.

Nothing in these Terms limits those statutory rights.

17. DELIVERY ADDRESS

You are responsible for providing a complete and accurate delivery address.

Please review your delivery information carefully before placing an order.

If you notice an error after ordering, contact us as soon as possible at:

support@Loxveern.store

We cannot guarantee that an address can be changed once an order has entered fulfilment or dispatch.

This does not affect responsibility for mistakes caused by us or our delivery partners.

18. RISK DURING DELIVERY

Where we arrange the carrier, the goods remain at our risk until they come into the physical possession of:

  • You; or

  • A person identified by you to receive them.

You are not responsible for loss or damage caused while goods are being transported by a carrier selected or offered by us.

Different rules may apply where you independently instruct a carrier that we did not offer as a delivery option.

19. OWNERSHIP OF GOODS

Ownership of goods will pass to you in accordance with the applicable sales contract and law.

Nothing in these Terms transfers responsibility for goods to you earlier than permitted under mandatory consumer legislation.

20. CANCELLING AN ONLINE ORDER

Consumers purchasing goods online generally have a legal right to change their mind and cancel eligible purchases.

For most eligible goods, you have 14 days after receiving the goods to tell us that you wish to cancel.

After notifying us of cancellation, you generally have a further 14 days to return the goods.

Full details are provided in our Return & Refund Policy.

Certain legal exceptions may apply, including to some personalised goods or sealed hygiene-sensitive products where the applicable statutory conditions are satisfied.

Nothing in this section limits additional rights available where goods are faulty, damaged or not as described.

21. RETURNS AND REFUNDS

Returns and refunds are governed by our Return & Refund Policy and applicable consumer law.

Where you validly exercise your statutory cancellation right, we will process any refund required by law, including eligible standard delivery charges.

Where you selected a more expensive delivery method than our standard delivery option, we are not normally required to refund the additional premium delivery cost.

For change-of-mind returns, you may be responsible for the direct cost of returning the goods where this has been properly disclosed.

Different rules apply where goods are faulty, damaged, incorrect or misdescribed.

22. YOUR RIGHTS FOR FAULTY GOODS

Under the Consumer Rights Act 2015, goods supplied to consumers must meet statutory standards including being:

  • Of satisfactory quality;

  • Fit for purpose; and

  • As described.

Depending on the circumstances, you may be entitled to remedies including:

  • Rejection and refund;

  • Repair;

  • Replacement; or

  • Price reduction.

Consumers may have a short-term right to reject non-conforming goods within the applicable statutory period.

These rights exist independently of any voluntary warranty or return policy offered by Loxveern.

We do not exclude or restrict rights that cannot lawfully be excluded or restricted.

23. PRODUCT WARRANTIES

Where we provide a voluntary commercial warranty or guarantee, its specific terms will be provided separately.

Any voluntary warranty is additional to your statutory rights and does not replace or reduce them.

Where a manufacturer provides its own warranty, you may also have rights directly against the manufacturer under that warranty.

24. CUSTOMER ACCOUNTS

You may be able to create a customer account on the Website.

You are responsible for:

  • Providing accurate account information;

  • Keeping login details reasonably secure; and

  • Informing us if you believe your account has been compromised.

You must not knowingly use another person's account without permission.

We may suspend or restrict an account where reasonably necessary for security, fraud prevention or serious breach of these Terms.

25. CUSTOMER REVIEWS

Where Loxveern allows customer reviews, reviews must reflect genuine experiences.

You must not submit:

  • Fake reviews;

  • Reviews for products you falsely claim to have experienced;

  • Reviews written on behalf of another person without proper disclosure;

  • Misleading reviews;

  • Abusive or unlawful content; or

  • Reviews that conceal a material incentive.

If a review has been incentivised, the incentive must be clearly disclosed where required.

Loxveern will not knowingly commission fake reviews or require customers to conceal incentives.

We may take reasonable and proportionate steps to detect, investigate, prevent and remove:

  • Fake consumer reviews;

  • Concealed incentivised reviews; and

  • False or misleading consumer review information.

We may remove content where reasonably necessary to comply with consumer protection law, but we will not remove a genuine negative review merely because it is unfavourable to Loxveern.

26. USER-SUBMITTED CONTENT

If you submit content such as:

  • Reviews;

  • Photographs;

  • Comments; or

  • Feedback,

you confirm that you have the right to submit that content.

You remain responsible for your content.

You must not submit material that:

  • Infringes intellectual property rights;

  • Is defamatory;

  • Is unlawful;

  • Contains malicious software;

  • Violates another person's privacy; or

  • Is intentionally false or misleading.

Where necessary to operate the Website, display your review or provide the relevant service, you grant us a non-exclusive licence to use content you have voluntarily submitted for that purpose.

We will not claim ownership of your content merely because you submitted it to us.

27. INTELLECTUAL PROPERTY

Unless otherwise stated, the Website and its content are owned by, licensed to, or used with permission by Loxveern.

This may include:

  • The Loxveern name;

  • Logos;

  • Brand marks;

  • Website design;

  • Product photography;

  • Graphics;

  • Videos;

  • Text;

  • Product descriptions; and

  • Other original materials.

You may use the Website for personal and non-commercial shopping purposes.

You must not reproduce, republish, distribute or commercially exploit protected content without permission unless the law permits you to do so.

28. TRADE MARKS

“Loxveern”, associated logos, designs and brand elements may constitute trade marks or other protected brand assets where applicable.

Nothing in these Terms gives you ownership of any trade mark or brand identity belonging to Loxveern or another rights holder.

29. THIRD-PARTY SERVICES AND LINKS

Our Website may contain links to third-party websites, payment providers, delivery providers or other services.

We are not responsible for independent third-party websites that we do not control.

However, using third-party providers does not remove any responsibility that we have to you under consumer law in relation to goods or services that we ourselves have contracted to provide.

You should review a third party's own terms and privacy information before using an independent service.

30. WEBSITE AVAILABILITY

We aim to keep the Website available and functioning properly.

However, we cannot guarantee uninterrupted access at all times.

Access may occasionally be affected by:

  • Maintenance;

  • Technical faults;

  • Security issues;

  • Hosting failures; or

  • Events outside our reasonable control.

We may temporarily suspend or modify the Website where reasonably necessary.

Such interruptions do not affect rights you already have under a completed consumer contract.

31. ACCURACY OF WEBSITE INFORMATION

We take reasonable steps to keep information accurate and current.

If we discover a significant error affecting an order, we will take reasonable steps to correct it and inform affected customers where necessary.

Nothing in these Terms allows us to rely on misleading or materially inaccurate information to avoid our legal obligations.

32. FAIR COMMERCIAL PRACTICES

Loxveern aims to conduct its commercial activities fairly and transparently.

We will not knowingly engage in commercial practices prohibited by applicable UK consumer law, including misleading actions or omissions.

Material information required to make an informed purchasing decision will not intentionally be hidden, provided too late or presented in an unclear manner.

33. COMMUNICATIONS

By placing an order, you agree that transactional communications may be sent electronically, including:

  • Order confirmations;

  • Dispatch notifications;

  • Delivery information;

  • Refund confirmations;

  • Security communications; and

  • Other messages necessary to perform the contract.

Marketing communications are handled separately and, where consent is required, will not be treated as authorised merely because you placed an order.

You may manage marketing preferences according to our Privacy Policy and applicable law.

34. PRIVACY

Personal information is processed in accordance with our Privacy Policy and applicable data protection legislation.

Our Privacy Policy explains matters including:

  • What information we collect;

  • Why we use it;

  • Who we may share it with;

  • How long it may be retained; and

  • Your data protection rights.

These Terms do not replace our Privacy Policy.

35. COOKIES

Our Website may use cookies and similar technologies.

Further information about cookies, including available consent controls where required, is provided in our Cookie Policy and cookie consent interface.

36. OUR RESPONSIBILITY TO YOU

We do not exclude or limit liability where doing so would be unlawful.

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence where liability cannot lawfully be excluded;

  • Fraud or fraudulent misrepresentation;

  • Breach of statutory consumer rights;

  • Goods that do not meet mandatory statutory requirements; or

  • Any other liability that cannot legally be excluded or restricted.

37. FORESEEABLE LOSS

If we breach these Terms or fail to use reasonable care and skill where required, we are responsible for loss or damage that is a foreseeable result of that breach, subject to applicable law.

Loss or damage is foreseeable where it was obvious that it would happen or where both parties knew when the contract was made that it might happen.

Nothing in this clause reduces rights or remedies that consumer law requires us to provide.

38. BUSINESS LOSSES

Our consumer products are primarily supplied for private and personal use.

Where you purchase as a consumer, we are not responsible for purely business-related losses that were outside the purpose of your consumer contract, such as loss of business profit arising solely from commercial use, to the extent permitted by law.

This clause does not exclude any liability that cannot legally be excluded.

39. EVENTS OUTSIDE OUR REASONABLE CONTROL

We will not be responsible for delay or failure caused solely by events outside our reasonable control to the extent permitted by law.

Examples may include serious transport disruption, natural disasters or major infrastructure failures.

If such an event materially affects fulfilment of your order, we will take reasonable steps to minimise the effect and communicate with you.

Your statutory rights regarding delayed or non-delivered goods remain unaffected.

40. COMPLAINTS

If you have a complaint, please contact:

Email: support@Loxveern.store

Please provide:

  • Your name;

  • Order number, where applicable;

  • Details of the issue; and

  • The outcome you are requesting.

We will aim to investigate complaints fairly and within a reasonable period.

Where applicable law requires us to participate in a particular Alternative Dispute Resolution (“ADR”) arrangement, we will provide the relevant ADR information when required.

Nothing in this section prevents you from exercising your statutory rights or accessing a competent court.

41. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect:

  • Changes to the Website;

  • Changes to our services;

  • Changes in business practices; or

  • Changes in applicable law.

The Terms applicable to your purchase will normally be those in force when the relevant contract was made.

We will not retrospectively alter an existing consumer contract in a way that unfairly removes rights or imposes new material obligations without a lawful basis.

The latest version of these Terms will be displayed on Loxveern.store together with the date of the latest update.

42. TRANSFER OF RIGHTS

We may transfer our rights or obligations under a contract where legally permitted, provided that doing so does not reduce your statutory rights or materially disadvantage you.

You may transfer your legal rights where applicable law allows.

43. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or limited only to the extent necessary.

The remaining provisions will continue to apply where legally possible.

44. NO WAIVER

If we do not immediately enforce a right under these Terms, this does not necessarily mean that we have waived that right.

Similarly, any delay in enforcing a contractual right does not prevent us from enforcing it later where legally permitted.

45. THIRD-PARTY RIGHTS

Unless expressly stated otherwise, these Terms are intended to govern the relationship between you and Loxveern.

Nothing in these Terms is intended to remove rights that another person may have under applicable law.

46. GOVERNING LAW AND DISPUTES

These Terms and any contract between you and Loxveern will be interpreted subject to applicable UK consumer law.

Nothing in these Terms deprives a consumer of mandatory legal protections available in the part of the United Kingdom in which they live.

Nothing in these Terms is intended to unlawfully prevent you from bringing proceedings before a court that has jurisdiction under applicable consumer law.

47. STATUTORY RIGHTS

Nothing in these Terms excludes, restricts or replaces consumer rights that cannot legally be excluded or restricted.

Relevant legislation may include, where applicable:

  • The Consumer Rights Act 2015;

  • The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;

  • The Electronic Commerce (EC Directive) Regulations 2002, as applicable;

  • The Digital Markets, Competition and Consumers Act 2024;

  • Applicable data protection legislation, including the UK GDPR and Data Protection Act 2018; and

  • Other applicable United Kingdom consumer protection legislation.

If there is a conflict between these Terms and a mandatory requirement of applicable law, the mandatory legal requirement will prevail.

48. CONTACT US

If you have any questions about these Terms, an order or your consumer rights in relation to a purchase from Loxveern, please contact:

Loxveern
Website: Loxveern.store
Email: support@Loxveern.store

We recommend including your order number when contacting us about an existing purchase.