Contact information
CONTACT INFORMATION
Last updated: 23 September 2026
We are here to help.
If you have any questions about your order, delivery, returns, refunds, products or any other matter relating to Loxveern, please contact our customer support team using the details below.
Customer Support
Email: support@Loxveern.store
Website: Loxveern.store
Customer Service Enquiries
You can contact us regarding:
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Order information;
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Shipping and delivery;
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Tracking enquiries;
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Returns and refunds;
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Faulty or damaged products;
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Incorrect or missing items;
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Product information;
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Payment enquiries; and
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General customer service questions.
When contacting us about an existing order, please include your order number and the email address used when placing the order wherever possible.
Returns
Before returning an item, please contact us at:
Our customer service team will provide the relevant return instructions and, where applicable, the correct return address.
Please do not send returns to an address unless it has been confirmed for your return.
For full information regarding cancellations, returns and refunds, please refer to our Return & Refund Policy.
Shipping Enquiries
For questions regarding delivery, tracking or delayed parcels, please contact:
Please include your order number and any available tracking information.
For full delivery information, please refer to our Shipping Policy.
Complaints
If you would like to make a complaint, please contact:
Please provide:
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Your full name;
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Your order number, where applicable;
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A clear description of the issue; and
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The outcome you are requesting.
We will review your enquiry and aim to respond within a reasonable period.
Business Information
Trading Name: Loxveern
Contact Us
For any other questions, please contact:
Loxveern
Website: Loxveern.store
Email: support@Loxveern.store