Shipping policy

SHIPPING POLICY

Last updated: 23 September 2026

Thank you for shopping with Loxveern.

This Shipping Policy explains the delivery options, estimated delivery times and other important information relating to orders placed through Loxveern.store for delivery within the United Kingdom.

For any questions regarding your order or delivery, please contact us at:

Email: support@Loxveern.store

1. SHIPPING OPTIONS

Loxveern currently offers the following delivery options for eligible orders within the United Kingdom:

Express Shipping

Estimated delivery time: 5–8 business days
Cost: Paid shipping — the applicable charge will be displayed at checkout before you complete your order.

Standard Shipping

Estimated delivery time: 5–12 business days
Cost: Free

The delivery option selected during checkout will appear in your order confirmation.

2. BUSINESS DAYS

For the purposes of this Shipping Policy, business days generally mean Monday to Friday, excluding UK public and bank holidays.

Weekends and public holidays are not normally counted as business days when calculating estimated delivery periods.

3. DELIVERY ESTIMATES

Delivery times shown on Loxveern.store are estimates unless we expressly agree to a guaranteed delivery date.

Estimated delivery times may occasionally be affected by circumstances such as:

Carrier delays;
Severe weather;
Transport disruption;
Public holidays;
High-volume periods;
Security or address verification;
Events outside our reasonable control.

We will take reasonable steps to ensure orders are delivered within the estimated timeframe.

Nothing in this Shipping Policy limits any statutory rights you may have where an order is not delivered within an agreed delivery period or within the period required by applicable UK consumer law.

4. ORDER PROCESSING

Once your order has been successfully placed, you will receive an order confirmation using the contact details provided during checkout.

Orders may be subject to reasonable payment, fraud-prevention or address verification checks before dispatch.

Once your order has been dispatched, we may send you a dispatch confirmation containing available tracking information.

Any processing information displayed during checkout or in your order confirmation forms part of the delivery information provided for your order.

5. SHIPPING COSTS

Standard Shipping is free for eligible UK orders.

Express Shipping is a paid service.

The exact Express Shipping charge will be clearly displayed during checkout before you place and pay for your order.

No delivery charge will be added without being disclosed before you complete your purchase.

6. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please ensure that you check:

Recipient name;
House or flat number;
Street name;
Town or city;
County, where applicable;
Postcode; and
Any other information necessary for successful delivery.

If you notice an error in your delivery address after placing your order, please contact:

support@Loxveern.store

as soon as possible.

We will make reasonable efforts to correct the address before dispatch where possible, but we cannot guarantee that an address can be changed once an order has entered fulfilment or has been handed to the carrier.

7. ORDER TRACKING

Where tracking is available for your delivery method, tracking details will normally be provided after dispatch.

Tracking information may take some time to become active after the carrier receives the parcel.

If your tracking information has not updated for an unusual period, please contact us at:

support@Loxveern.store

and we will assist you where reasonably possible.

8. MULTIPLE-PARCEL ORDERS

In some circumstances, an order containing multiple products may be dispatched in more than one parcel.

If this happens:

Parcels may arrive separately;
Different tracking numbers may be issued; and
One parcel arriving before another does not necessarily mean that part of the order is missing.

Where reasonably possible, relevant tracking information will be provided for each shipment.

9. DELIVERY DELAYS

Although we aim to deliver orders within the estimated delivery period, delays can occasionally occur.

If your order is delayed, please contact us at:

support@Loxveern.store

We will take reasonable steps to investigate the status of the shipment with the relevant carrier.

Where applicable, your rights concerning late delivery will be determined by UK consumer law.

If delivery by a particular date was expressly agreed as essential, or where other statutory requirements regarding late delivery are satisfied, you may have additional rights including the right to cancel the contract.

10. MAXIMUM DELIVERY PERIOD

Unless a different delivery period has been agreed with you, goods purchased through Loxveern will be delivered without undue delay and within the period required by applicable UK consumer law.

Where no different period has been agreed, this will generally be no later than 30 days after the contract is entered into.

The estimated delivery periods of 5–8 business days for Express Shipping and 5–12 business days for Standard Shipping are the delivery estimates offered by Loxveern and do not reduce any statutory rights available to you.

11. LOST PARCELS

If you believe that your parcel has been lost, please contact:

support@Loxveern.store

Please provide your order number and any relevant delivery or tracking information.

We may investigate the shipment with the carrier before determining that a parcel is lost.

Where a parcel is confirmed as lost before it has been delivered to you, we will provide an appropriate remedy in accordance with your statutory rights, which may include a replacement or refund.

12. DAMAGED PARCELS

If your order arrives damaged, please contact us as soon as reasonably possible at:

support@Loxveern.store

Please provide:

Your order number;
A description of the problem; and
Photographs of the parcel and affected product where reasonably necessary to assess the issue.

We will review the matter and provide an appropriate remedy where required.

Your statutory rights in relation to faulty, damaged or non-conforming goods remain unaffected.

13. INCORRECT OR MISSING ITEMS

If you receive:

The wrong item;
The wrong size or colour compared with your order;
An incomplete order; or
A product that was not ordered,

please contact us at:

support@Loxveern.store

We will investigate and provide an appropriate solution.

You will not be required to bear reasonable return costs where an item must be returned because we sent an incorrect or non-conforming product.

14. RISK OF LOSS OR DAMAGE

Where Loxveern arranges the delivery carrier, the goods remain at our risk until they come into the physical possession of:

You; or
A person identified by you to receive the goods.

The fact that an order has been dispatched does not, by itself, transfer the risk of loss or damage to you.

Different rules may apply where you independently arrange a carrier that was not offered by Loxveern as a delivery option.

15. SAFE PLACES AND DELIVERY INSTRUCTIONS

Where a carrier offers delivery preferences, such as delivery to a nominated safe place or another recipient, you should ensure that any instructions are accurate and appropriate.

The effect of customer-selected delivery instructions will depend on the circumstances and applicable law.

Nothing in this section transfers risk to the customer earlier than is permitted under applicable consumer law.

16. FAILED DELIVERY ATTEMPTS

If the carrier cannot successfully deliver your parcel, they may:

Attempt delivery again;
Leave instructions for redelivery;
Deliver to an authorised collection point; or
Return the parcel to the sender.

The available options depend on the carrier.

Please follow any legitimate tracking or delivery instructions provided by the carrier.

17. UNCOLLECTED PARCELS

If a parcel is taken to a collection point, you may need to collect it within the period specified by the carrier.

If an order is returned to us because it was not collected, please contact:

support@Loxveern.store

We will advise you of the available options.

Failure to collect a parcel does not automatically remove any statutory rights you may have.

18. REFUSED DELIVERIES

If you wish to cancel an order, we recommend contacting us directly rather than simply refusing delivery.

You can contact us at:

support@Loxveern.store

Refusing a parcel does not necessarily constitute formal notice that you are exercising your statutory right to cancel.

Please refer to our Return & Refund Policy for cancellation and return procedures.

19. CHANGE OF DELIVERY ADDRESS AFTER DISPATCH

Once a parcel has been dispatched, we may not be able to change its destination.

Any ability to redirect a parcel will depend on the carrier and the stage of delivery.

Please contact us as soon as possible if you believe the delivery address is incorrect.

20. DELIVERY CONFIRMATION

A carrier may record successful delivery using information such as:

Electronic delivery status;
Recipient confirmation;
Photograph of the delivery location;
Signature, where applicable; or
Other delivery evidence.

If tracking shows your parcel as delivered but you cannot locate it, please check:

Around your property;
Any designated safe place;
With household members;
With building reception or concierge services, where applicable; and
Any delivery notification provided by the carrier.

If you still cannot locate the parcel, please contact us at:

support@Loxveern.store

and we will investigate the matter where appropriate.

21. RETURNS

Shipping an order to you and returning an order are treated separately.

For information about:

Change-of-mind returns;
Return shipping costs;
Faulty goods;
Refunds;
Exchanges; and
Cancellation rights,

please refer to our Return & Refund Policy.

22. CANCELLATION BEFORE DISPATCH

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at:

support@Loxveern.store

If we are able to stop the order before dispatch, we will process the cancellation.

If the parcel has already entered fulfilment or been dispatched, you may still have statutory cancellation and return rights.

Please refer to our Return & Refund Policy for further information.

23. EXPRESS SHIPPING

Selecting Express Shipping gives your order the delivery service associated with the estimated 5–8 business day delivery period.

Express Shipping does not create a guaranteed delivery date unless a particular guaranteed date is expressly stated and agreed at the time of purchase.

Any applicable Express Shipping charge will be displayed before payment.

24. STANDARD SHIPPING

Our Standard Shipping option is provided free of charge for eligible orders within the United Kingdom.

The estimated delivery period for Standard Shipping is 5–12 business days.

Unless otherwise expressly stated, Standard Shipping does not guarantee delivery on a particular calendar date.

25. UK DELIVERY AREA

This Shipping Policy applies to eligible deliveries within the United Kingdom.

Availability of a particular delivery method may depend on the destination postcode or carrier coverage.

Any applicable restrictions will be displayed during checkout where relevant.

If we cannot deliver to the address provided, we will inform you and, where necessary, cancel the affected order and refund any payment already received for it.

26. STATUTORY RIGHTS

Nothing in this Shipping Policy is intended to exclude, restrict or replace rights that consumers have under applicable United Kingdom law.

Relevant legislation may include, where applicable:

The Consumer Rights Act 2015; and
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Where any provision of this Shipping Policy conflicts with a mandatory requirement of applicable consumer law, the mandatory legal requirement will prevail.